A human answers first. You only pay for qualified calls.

You're paying for a buffer you can't see.

Transfer vendors bill off a hidden timer called a buffer — the seconds before the meter starts. Some set it at 10 seconds. In that window you get connected to wrong numbers, callers in states you don't write, and hang-ups — and you pay for every one. The bill grows whether or not the call was ever yours to work.

TransferDesk works from the other end. Every call is measured against a bar you set, and you only pay for the ones that meet it.

How it works

1. 1

   Recorded greeting

   The call opens with a notice that it's recorded — consent captured up front.

2. 2

   A human answers

   It rings a licensed agent. A real person answers and takes the call — no AI in the conversation.

3. 3

   If no agent is free, an AI takes a callback

   An AI collects state, age, existing coverage, and intent, then a licensed agent calls back. It never sells, quotes, recommends, or closes.

4. 4

   Graded after the call

   Every call — connected or callback — is graded against your published bar: state, age, existing coverage, intent.

5. 5

   You only pay for qualified calls

   Calls that meet the bar are billable; calls that miss it aren't. The recording and transcript back every call, so disputes get an answer.

What you get on every call

After the call ends, you get the recording, the transcript, and how it scored against your bar. An example record:

Illustration of the call record. Not a real caller.

The bar is in writing. Miss it, and you don't pay.

We publish the qualification bar — the states, the age range, the coverage and intent criteria — in writing, before you sign. Calls that miss the bar aren't billable. No buffer, no timer, no calls you pay for that were never qualified.