The call is qualified before you pick it up.

You're paying for a buffer you can't see.

Transfer vendors bill off a hidden timer called a buffer — the seconds before the meter starts. Some set it at 10 seconds. In that window you get connected to wrong numbers, callers in states you don't write, and hang-ups — and you pay for every one. The bill grows whether or not the call was ever yours to work.

TransferDesk works from the other end. The caller is measured against a bar you set before the transfer ever reaches you.

How it works

1. 1

   AI answers

   An AI voice picks up the inbound call.

2. 2

   Consent and disclosures

   It captures recording consent and reads the disclosures required for the caller's state before anything else.

3. 3

   Qualifies

   It works through state, age, existing coverage, and intent — the criteria you set.

4. 4

   Scores

   Each call is scored against your published qualification bar.

5. 5

   Warm transfer with context

   A qualified caller is warm-transferred to a licensed agent, with the caller's answers already on the agent's screen.

What the agent sees

When the call connects, the agent already has the context. An example transfer screen:

Illustration of the transfer screen. Not a real caller.

The bar is in writing. Miss it, and you don't pay.

We publish the qualification bar — the states, the age range, the coverage and intent criteria — in writing, before you sign. Calls that miss the bar aren't billable. No buffer, no timer, no calls you pay for that were never qualified.